General Terms

General Terms & Conditions

WE ACT AS AN AGENT FOR THE SUPPLIERS WHOSE TRAVEL AND OTHER SERVICES YOU ARE BUYING. THE LIMITATIONS OF OUR LIABILITY WITH RESPECT TO SUCH SERVICES ARE DETAILED BELOW.

PLEASE READ THESE TERMS AND CONDITIONS BEFORE COMPLETING YOUR BOOKING. THEY FORM AN ESSENTIAL PART OF YOUR CONTRACT WITH US. THAT CONTRACT IS LIMITED TO THE SERVICES THAT WE PROVIDE, AND DOES NOT EXTEND TO THE SERVICES PROVIDED BY OTHERS.

PARTIES

“You” refers to the person making the booking and all passengers on whose behalf he/she affects a booking. The person making the booking confirms that he/she is at least 19 years old and has the authority to bind all of the other passengers included in such booking, and also agrees to communicate to all of the other passengers all of the information provided by us and by the various suppliers.

“We” and “us” refers to Totem Travel, and all of its officers, directors, agents, employees, contractors and shareholders.

ACKNOWLEDGEMENT OF TERMS & CONDITIONS

We reserve the right to modify these Terms and Conditions at any time, without prior notice to you. Changes will be posted on our website, being www.totemtravel.ca. Please read them carefully each time you make a new booking, or modify an existing one, and verify with it any changes to this written version of them, which is accurate as of the Effective Date set forth below. Your purchase through us commits you to the Terms and Conditions in effect at the time the booking is accepted.

Please also read carefully the Terms and Conditions of your specific supplier(s), with whom you are contracting. Copies of supplier Terms and Conditions are available on request. Please check your booking confirmation and travel documents as soon as you receive them, and notify Totem Travel immediately of any discrepancies or queries you may have

ERRORS AND OMISSIONS

We make every effort to ensure that the content on our Web Site and the information that we provide to you is complete and current. However, we do not guarantee the completeness or accuracy of all such information. Despite our best efforts, there may be errors, inaccuracies or omissions with respect to price, availability or description. We accordingly reserve the right to correct any error, inaccuracy or omission without prior notice to you. We also reserve the right to refuse or to cancel any reservation containing an error, inaccuracy or omission, whether or not the reservation has been submitted by you. Where your credit card has been charged and your reservation is later cancelled, we will issue a credit to your credit card.

PRICES

All prices are quoted in Canadian dollars, and all charges will be processed in Canadian dollars, unless stated otherwise. All applicable federal and provincial taxes will be charged to you at time of sale. Deposits are non-refundable.

Prices listed on our Web Site or in our written or oral advertising are subject to availability and to confirmation. Confirmation will not be final until the booking process is complete and the supplier has unconditionally accepted your booking. You agree to pay for all charges as indicated in our invoice.

DEPOSIT AND FINAL PAYMENT

A deposit, as required by the relevant suppliers’ terms and conditions, will be taken at time of booking. That deposit is non-refundable. No prices are guaranteed until a booking has been confirmed by the payment of a deposit or, in some cases, full payment.

The deposit forms part of your final payment. If we do not receive final payment by the specified date, we reserve the right to cancel the reservation. In the case of billing errors, we reserve the right to re-invoice with correct pricing.

CANCELLATIONS AND CANCELLATION FEES

All suppliers outline their cancellation policy in their Terms and Conditions. Cancellation must be received in writing from the passenger named on the booking. The date on which we receive your written cancellation will determine the amount to be charged as per the supplier terms.

The cancellation charge will be confirmed to you by Totem Travel. Any changes to your itinerary may incur additional costs. Flight changes after deposit is received or flight cancellations after tickets are issued incur airline revision and airline cancellation fees. If a supplier cancels a reservation we will attempt to re-book passengers on a similar alternative.

All re-bookings are subject to availability. We cannot assume responsibility for any additional costs or fees relating to the issuance and/or cancellation of air tickets for other travel arrangements made.

REFUNDS

Refunds are processed by the supplier(s) and are subject to the terms and conditions of each respective supplier. We will assist you where appropriate to seek a refund from a supplier.

NON-REFUNDABLE AIR TICKETS

If you are purchasing a non-refundable air ticket, please make sure that you fully understand the restrictions associated with non-refundable airfares. We cannot be held responsible for any change/cancellation penalties associated with these non-refundable airfares.

SERVICE FEES

Service fees charged at the time of booking are also non-refundable. All charges are per person/ticket and are non-refundable. These charges are in addition to any charges which may be imposed by the supplier.

TRAVEL INSURANCE

WE STRONGLY RECOMMEND THAT YOU PURCHASE TRAVEL INSURANCE.

HEALTH REQUIREMENTS

You are responsible for choosing an itinerary which matches your physical abilities and stated health. We recommend that you consult a physician with regard to immunizations and any travel medicines well in advance of your travel date. Proper medical and pharmaceutical precautions are the sole responsibility of the traveller.

Totem Travel assumes absolutely no responsibility regarding provisions of medical care or evacuation. By forwarding payment, you certify that you do not have any physical or mental conditions which would create a danger or hazard for you or other travellers. Once any fees have been paid by you to Totem Travel, medical circumstances will not be considered as exceptions to our cancellation policy as set forth above.

TRAVELLERS WHO NEED SPECIAL ASSISTANCE

Any condition or disability requiring special attention must be reported to Totem Travel at enquiry stage, so that we can make every effort to accommodate the special needs of travellers and provide you with a holiday that is tailored to your needs. We cannot be held responsible for any denial of services by carriers, hotels, transfers or other independent suppliers. Please be aware that coaches, minibuses or transfer vehicles may not be equipped with wheelchair ramps. Travellers who need assistance must be accompanied by a qualified and physically able companion.

DISPUTES AND COMPLAINTS

We will make every attempt to ensure that every aspect of your travel arrangements run smoothly. If in the rare event that you experience any difficulty or are unhappy with the service provided, you must advise the supplier and Totem Travel immediately. We will attempt to resolve any issue whilst you are away so that you can continue to enjoy your trip without further difficulty. However, if you remain dissatisfied you must contact Totem Travel in writing within 28 days of your return. Failure to lodge a complaint and advise the supplier at your destination may impact any attempt to resolve further disputes.

BAGGAGE ALLOWANCE

Please contact your airline to find out the maximum luggage and carry-on requirements as all excess luggage will be subject to additional charges by the airline.

NO GUARANTEE

Unless we have inserted the term ‘guarantee’ in writing on your tickets, invoice or itinerary, we do not guarantee any of the supplier(s) rates, bookings, reservations, connections, scheduling, or handling of baggage or other personal effects.

CHANGES

Any change made by you may be subject to a service fee, in addition to any other supplier charges or penalties.

TRAVEL DOCUMENTATION

We will not be responsible for your failure to obtain and carry proper travel documentation. A passport or (perhaps) other proof of Canadian citizenship is required for travel outside Canada, and to return to Canada. We recommend that you travel with a Canadian passport that is valid at least six months past your return date, and ensure that you have all required visas for travel to other countries. Even with travel documentation, we cannot guarantee that you will be granted entry to another country, upon arrival.

LIVING STANDARDS

Living standards and customs, religion, political perspectives and local practices at your destination may well vary from those prevailing at your point of departure. This includes the quality and availability of utilities, services and accommodations. You acknowledge that there may be a different environment at destination (and/or en route to or from it) than you are accustomed to, and that these differences are an integral part of your travel experience. You agree that we are not responsible for any disruption or inconvenience that you experience as a result.

LIMITATION OF LIABILITY

We are not the suppliers of the travel services. Instead, we work with various suppliers of travel services (the “Independent Parties”) to provide you with the services and products that you purchase through us. We take care in selecting these Independent Parties. However, we do not have control over them. We therefore cannot be held responsible for any negligence, fault, or omission on their part or on the part of their employees or for any damages that you suffer as a result thereof. All services and products provided by the Independent Parties are subject to their own terms and conditions and their liability is limited by their tariffs, terms and conditions, conditions of carriage, tickets, vouchers international conventions and agreements.

We are not responsible for the failure in the provision of any of the obligations of the Independent Parties, including any loss or damage resulting from any delay, cancellation, weather condition, loss of personal items, illness or injury. Your remedy will lie with the Independent Party, and not us.

NON WAIVER

None of our employees, agents or representatives has the authority to modify, waive or alter any provision of these Terms & Conditions.

GOVERNING LAW

Any reservation made with us shall be governed by the applicable laws of the province of British Columbia and the laws of Canada applicable therein.

You consent and submit to the exclusive jurisdiction of the British Columbia courts located in the City of Rossland, in the Province of British Columbia, Canada, with respect to all disputes or claims for damage or any other relief arising out of or relating to any travel service obtained from or through us.

PRIVACY POLICY

Please refer to our website (www.totemtravel.ca) for, or request a hard copy of, our Privacy Policy, which is subject to change from time to time without prior notice.

SEVERABILITY

In the event that any provision of these Terms and Conditions is determined to be unenforceable or invalid, such determination shall not affect the validity and enforceability of any other remaining provisions.

EFFECTIVE DATE

These Terms and Conditions take effect on January 10, 2013, and are subject to amendment and revocation as set forth above.

Totem Travel is registered as a travel agent retailer in British Columbia (# 235-4) located at: 1560 Bay Ave, Trail, British Columbia, V1R 4B3